Return Policy
Return Policy
Last Updated: November 12, 2026
At ZELVARUNO, customer satisfaction is important to us. We want you to feel confident when shopping with our store.
If you are not completely satisfied with your purchase, please review the following return and refund guidelines.
1. Return Window
Eligible purchases may be returned within 30 days after confirmed delivery.
To begin a return, customers must contact us within the applicable return period.
Please do not send any products back before receiving return authorization and instructions from our customer support team.
2. Return Eligibility
To qualify for a standard return, items must generally:
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Be unused and in their original condition.
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Be unworn, unwashed, and unaltered.
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Include original packaging where applicable.
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Include all original accessories, parts, and documentation.
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Be accompanied by proof of purchase or a valid order number.
These conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.
3. Non-Returnable Items
Certain products may not be eligible for standard returns due to hygiene, safety, personalization, or product-integrity considerations.
These may include:
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Personalized or customized products.
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Opened hygiene-sensitive products.
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Gift cards.
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Products clearly marked as final sale.
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Other products identified as non-returnable before purchase.
Any applicable exclusions will be communicated on the relevant product page or before the return request is approved.
Nothing in this section limits mandatory consumer rights under applicable law.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us promptly after delivery.
To help us review your request, please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the product.
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Photographs of the original packaging.
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A photograph of the shipping label, where applicable.
After reviewing your information, we will advise you of the appropriate resolution in accordance with applicable law.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.
5. Return Shipping Costs
For preference-based returns, including change of mind or incorrect product selection, customers are generally responsible for return shipping costs, unless applicable law requires otherwise.
If an item is confirmed to be defective, damaged, or incorrectly supplied due to our error, we will provide appropriate return or resolution instructions.
Original shipping charges are generally non-refundable unless required by applicable law or expressly stated otherwise.
6. Refund Process
Once an authorized return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
Please note that processing times are outside our direct control once a refund has been submitted to the payment provider.
7. Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchange availability depends on product availability and the applicable return conditions.
If an exchange is unavailable, we may provide an alternative resolution where appropriate and permitted by applicable law.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at service@zelvaruno.com.
We will make reasonable efforts to assist before order processing or shipment preparation begins.
However, cancellations cannot be guaranteed once an order has entered fulfillment or has been dispatched.
If an order cannot be canceled after shipment, you may contact us about a return after delivery, subject to this policy and applicable law.
9. How to Request a Return
To request a return, please email our customer support team.
Email: service@zelvaruno.com
Subject: Return Request – [Your Order Number]
Please include the following information:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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The reason for your return.
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Supporting photographs, if applicable.
Our team will review your request and provide further instructions.
Important: Please wait for our return instructions before sending any product back. Do not send returns to an address that has not been authorized by our customer support team.
10. Late or Missing Refunds
If you have received confirmation that a refund has been issued but the funds have not appeared in your account, we recommend:
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Checking your original payment method.
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Contacting your bank or card issuer.
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Allowing for any additional processing time required by your payment provider.
If you still cannot locate your refund, please contact us with your order number and refund details.
11. Consumer Rights
This Return Policy does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable laws.
Where applicable law provides customers with additional rights, those rights will take precedence over any inconsistent provision in this policy.
12. Contact Us
If you have questions about returns, exchanges, or refunds, please contact:
Store Name: ZELVARUNO
Website: https://zelvaruno.com
Customer Support Email: service@zelvaruno.com
We appreciate your understanding and thank you for shopping with ZELVARUNO.