Shipping Policy

Last Updated: November 12, 2026

Thank you for shopping at ZELVARUNO.

We are committed to providing a smooth and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed on business days, excluding weekends and public holidays.

Order processing time is separate from shipping transit time.

Processing times may vary depending on:

• Product availability.

• Payment verification.

• Order volume.

• Seasonal shopping periods.

• Public holidays.

• Additional order review requirements.

Once your order has been prepared for shipment, tracking information will be provided when available.

Please note that placing an order does not mean it will be dispatched immediately.

2. Shipping Methods and Costs

Available shipping methods, shipping charges, and estimated delivery times are displayed during checkout where supported for your destination.

Shipping options may vary depending on:

• Your delivery location.

• Product availability.

• Package size and weight.

• Available shipping carriers.

• The shipping services supported at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

3. Estimated Delivery Times

Delivery estimates may vary based on:

• Destination country and region.

• Selected shipping method.

• Carrier operations.

• Customs inspection and clearance.

• Weather conditions.

• Public holidays.

• Transportation and logistical circumstances.

Any delivery estimates provided during checkout or in shipping communications are estimates and are not guaranteed delivery dates.

Please allow additional time during peak shopping periods or unexpected transportation disruptions.

4. Tracking Information

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout.

You can use the tracking number or tracking link in that email to follow your shipment.

Please allow some time for tracking information to become active after a shipping label has been created.

Carrier tracking updates may not appear immediately and may vary depending on the shipping provider.

If you have not received tracking information or need assistance locating your shipment, please contact us at service@zelvaruno.com.

5. Delivery Delays

Although we make reasonable efforts to support timely delivery, shipments may occasionally be delayed due to circumstances beyond our reasonable control.

These may include:

• Severe weather conditions.

• Customs inspections.

• Transportation disruptions.

• Carrier service interruptions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Other unexpected logistical circumstances.

If your shipment appears unusually delayed, please contact us so we can review the available tracking information and advise you on the next steps.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your delivery address, postal code, contact details, and other shipping information before submitting your order.

If you notice an error in your shipping address, contact us immediately at:

service@zelvaruno.com

We will make reasonable efforts to assist with corrections before order processing or shipment preparation begins.

However, address changes cannot be guaranteed once an order has been dispatched.

Additional shipping costs may apply if a package must be reshipped due to incorrect or incomplete information provided by the customer, where permitted by applicable law.

7. International Shipping and Customs

Where international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, or other local charges.

Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the recipient.

Customs procedures, inspections, and clearance times are determined by the relevant authorities and are outside our control.

Customers are responsible for checking any applicable import requirements in their destination country before placing an order.

8. Lost, Stolen, or Delivered Packages

If tracking information indicates an unusual delay or your package cannot be located, please contact us.

If tracking shows that a package has been delivered but you cannot find it, we recommend checking:

• Your mailbox or designated delivery area.

• Your building reception or mailroom.

• With household members.

• With neighbors.

• The carrier's delivery confirmation and available delivery photographs.

If the package is still missing, contact us so we can review the available information and advise you on the next steps.

We will review reported delivery issues fairly and in accordance with applicable consumer protection laws.

9. Split Shipments

Depending on product availability, fulfillment arrangements, or package requirements, items in the same order may occasionally be shipped separately.

If your order is fulfilled in multiple shipments, tracking information may be provided separately for each package when available.

You may receive your items at different times.

10. Changes or Cancellations Before Shipment

If you need to change or cancel an order, please contact us as soon as possible at service@zelvaruno.com.

We will make reasonable efforts to assist before order processing or shipment preparation begins.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Please refer to our Return Policy for information about eligible returns after delivery.

11. Contact Us

If you have any questions about shipping, tracking, delivery delays, or missing packages, please contact our customer support team.

Store Name: ZELVARUNO

Website: https://zelvaruno.com

Customer Support Email: service@zelvaruno.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing ZELVARUNO. We appreciate your trust and support!